Within Bos Nieuwerkerk & Heat Matrix there was a need for a central and user-friendly way to quickly find information. Employees regularly had to interrupt colleagues to ask questions about internal processes, safety guidelines, legal matters, the collective labour agreement (CAO) or the house rules.

In addition, Bos Nieuwerkerk & Heat Matrix faced the challenge of retaining valuable knowledge. Information was often fragmented across documents, folders and employees’ heads. This not only made it time-consuming to find answers, but also increased the risk that crucial knowledge would be lost when employees left the organisation.

Datacation started together with Bos Nieuwerkerk & Heat Matrix with a workshop for all employees, from management to the shop floor. Insights from these sessions formed the basis for a Quick Scan, which resulted in a complete AI roadmap. The focus was on making work smarter and more enjoyable for employees.

Together we chose the first project with organisation-wide impact: the development of Nova, an intelligent digital assistant that makes knowledge accessible and contributes to sustainable knowledge retention. Nova uses a powerful language model and runs entirely in a secure environment, with all data remaining inside the organisation. Thanks to daily synchronization, the available knowledge is always up to date. We look forward to working with Bos Nieuwerkerk & Heat Matrix to shape the next steps in the AI roadmap.

Meet Nova, the new digital colleague for every employee at Bos Nieuwerkerk & Heat Matrix. Nova helps employees find answers faster and more easily. Nova is available via a user-friendly web application and within Microsoft Teams. Whether it concerns work processes, legal questions, safety rules or the CAO: Nova looks it up and always refers to the original source.

Key benefits:

• Faster information retrieval: employees save time and get unstuck less often.
• Knowledge retention: valuable information remains available, even when employees leave.
• Onboarding: new colleagues find their way within the organisation more quickly.
• Secure and confidential: all information stays within BN&HM’s protected environment.

In the future Nova will be further expanded with new knowledge sources so that even more information becomes available to everyone within the organisation.